Walk-in Interview for the Assistant Manager - Voice Collections Process

Experience:
3 - 8 Years

Industry Type:
BPO / Call Centre / ITES

Role:
Assistant Manager/Manager -(NonTechnical)

Functional Area:
ITES, BPO, KPO, LPO, Customer Service, Operations

Education:
UG - Any Graduate - Any Specialization ,PG - Any Postgraduate - Any Specialization

DOCTORATE:
Any Doctorate - Any Specialization

Location:
Noida

Contact:                  Ruchika Parashar

                                EXL Servicescom ( I ) Pvt Ltd

                                A-18, Sector 59, Noida 201301

                                NOIDA,Uttar Pradesh,India 201301

                                Telephone            91-120-0000000

Job Description:

Note: Carry two copies of updated resume & one ID proof.

Key Responsibilities:

Manage team and ensure quality and productivity targets are met

Motivate team members and control attrition

Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements

Provide coaching and feedback to team members to enable them to improve their performance

Assist new hires such that they are productive on the floor in the shortest possible time frame

Handle escalations

Provide inputs on process and system to the team members

Ensure compliance with internal policies and procedures, external regulations and information security standards

Collect and provide data required for various audits 

Date of Joining = ASAP

Timings = UK shifts (Should be flexible with rotational shifts)

Work Location = Noida

Desired Profile 

3+ years of experience in the operational role (preferably from collection process)

People management experience & strong orientation towards customer service

Highly organized and proactive; able to meet deadlines in a fast-paced environment

Excellent oral and written communication skills

Computer proficiency MS Office