Company Name : ADI Tech
Skills Required : Customer Handling/ Service Support Skills Good written & verbal communication and presentation s
Experience Required : 0 - 2 Year(s)
Job Location : Bangalore
Walkin Date : 25 September 2012 - 29 September 2012
Walkin Time : 10:00 a.m - 05:00 p.m
Job Description :
Call logs through phone/email and ensure closure as per the process.
Follow-up/update ticket for every call to ensure timely closure.
Call ownership, drive to resolution and communication with customer.
Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey.
Telephonic support to Field Engineers and Co-ordination with Vendors.
Readiness to stretch whenever required.
Proactive monitoring & Perform documented Escalation process.
Walkin Venue :
M/s. ADI Tech Pvt. Ltd
#1887/A, Grd floor, 8th Cross, 2nd Main,
HAL 3rd Stage, Thippasandra
Indiranagar, Bangalore - 75
Lakshmi:9740093535
Skills Required : Customer Handling/ Service Support Skills Good written & verbal communication and presentation s
Experience Required : 0 - 2 Year(s)
Job Location : Bangalore
Walkin Date : 25 September 2012 - 29 September 2012
Walkin Time : 10:00 a.m - 05:00 p.m
Job Description :
Call logs through phone/email and ensure closure as per the process.
Follow-up/update ticket for every call to ensure timely closure.
Call ownership, drive to resolution and communication with customer.
Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey.
Telephonic support to Field Engineers and Co-ordination with Vendors.
Readiness to stretch whenever required.
Proactive monitoring & Perform documented Escalation process.
Walkin Venue :
M/s. ADI Tech Pvt. Ltd
#1887/A, Grd floor, 8th Cross, 2nd Main,
HAL 3rd Stage, Thippasandra
Indiranagar, Bangalore - 75
Lakshmi:9740093535
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